Accidents and injuries might occur during all mountain activities. Urørt ski og sykkeleventyr AS has a high focus on minimizing the risk of accidents and injuries by using guides with the highest possible relevant qualifications. For ski mountaineering we use IFMGA certified guides or aspirant guides, and for mountain bike tours we use NMIG certified guides or aspirant guides. All guides commit at all time to honor the company safety instructions.
The overall responsibility for the safety of the group belongs to the guide(s). The guide will have high competence with respect to safety in the mountains, identification of potential hazards and general safety when travelling in a group. The activity will be optimized according to the specific group (physical shape, personal skills, experience etc.). Hence, it is important to take these factors into account when choosing from the different products that Urørt ski og sykkeleventyr AS offer. For the guide to take responsibility for the entire group, each participant must:
- At all times comply with the instructions given by the guide
- Always stay behind the guide unless other arrangements have been made
- Stop/wait at predefined locations
Other important safety aspects are:
- Each participant must inform the guide of medical conditions, illnesses or disorders that may be relevant for safety reasons or aggravated during the event/activity. Please consider the suitability of such an event/activity before booking
- Each participant must replace self-inflicted damage or loss of equipment that belongs to Urørt ski og sykkeleventyr AS
Booking procedures and terms
- 1. BOOKING
The customer will receive an invoice for advance payment equaling 30 % of the total amount after submitting a booking form or making a reservation through phone or email. The invoice is normally due within 3 days or 2 days prior to departure at the latest. The contract is regarded as non-binding prior to this payment. The entire cost of the event/activity must be paid during booking if the price is lower than 3.500 NOK for the event/activity.
- 2. TERMS OF PAYMENT
The remaining payment (total fee minus the deposit) must be paid 60 days prior to the event/activity unless otherwise agreed.
- 3. TERMS AND CONDITIONS FOR SAFETY
3.1 CANCELLATION AND TRAVEL INSURANCE
Each participant is recommended to have a personal travel and accident insurance. It is your responsibility to have adequate personal accident and travel insurance. Urørt ski og sykkeleventyr AS does not provide such insurances. For larger events, it is recommended to include risks of cost of cancellation by you in the insurance.
3.2 INFORMATION ABOUT PERSONAL HEALTH
It is mandatory for each participant to inform about their personal health issues since this might affect the general safety for the entire group and personal safety during the event/activity.
3.3 RISK DURING MOUNTAIN ACTIVITIES
Participation on mountain activities (mountain biking and skiing and ski touring in the backcountry and mountains) carry a risk. Each participant must at all times comply with all instructions and directions given by the guide. Urørt ski og sykkeleventyr will not be financially responsible for harm or injury on people or equipment unless the accident is due to serious negligence by the guide.
3.4 COMPETENCE AND QUALIFICATIONS
Urørt ski og sykkeleventyr AS seeks to minimize all risks related to our activities by using guides authorized through the Norwegian Organization of Mountain Bike Instructor-Guides (NMIG) for mountain biking and the international mountain guide association (IFMGA/UIAGM/IVBV) for ski touring. The guides must at all time follow the internal safety instructions.
3.5 LOSS OF EQUIPMENT
Participants must replace self-inflicted loss of equipment borrowed or rented from Urørt ski og sykkeleventyr AS.
- 4. CANCELLATION TERMS
4.1 CANCELLATIONS AND REFUNDS
Each participant may cancel the reservation prior to 60 days before the event. A cancelation fee of NOK 1000 must be paid by the participant.
If the cancellation is made less than 60 days prior to the event, the following rules will apply:
- Cancellation 59-30 days prior to the event: 50% of the total cost of the event is refunded
- Cancellation less than 29 days prior to the event: Full price for the event is charged.
Larger groups may be given a discount according to the number of attendees. This discount may be withdrawn if members of the group make a cancellation. The respective share of the total price will be refunded to the members who made the cancellation. A re-calculation of the discount according to the reduced size of the group will be performed, and a new price for the remaining participants will be charged.
4.2 CANCELLATION DUE TO SUDDEN ILLNESS OR ACCIDENTS
Same conditions as section 4.1, Cancellation and Refunds. For larger events, Urørt ski og sykkeleventyr AS recommends participants to have personal insurance that cover the cancellation (normally available through travel insurance).
5. URØRT SKI OG SYKKELEVENTYR´s RIGHT TO CHANGE OR CANCEL AN EVENT
5.1 LIMITED ATTENDEES
Urørt ski og sykkeleventyr AS has the opportunity to cancel the event if the required minimum number of attendees is not met. Unless other information has been given, the cancellation must be performed 30 days prior to guided trips.
The customers must be notified prior to the 60/30 days defined above. Urørt ski og sykkeleventyr AS shall inform and refund the customers as early as possible.
5.2 ADVERSE WEATHER/CONDITIONS
For safety reasons, Urørt ski og sykkeleventyr may change the event in case of unfavorable weather conditions or matters beyond our control.
The changes shall be optimized in order to make the inconvenience as low as possible for the customers. Urørt ski og sykkeleventyr will offer the participant(s) an alternative event at the same time as the original. The customers will be charged for the event that is actually performed. In case of substantial changes to the event, the customer is offered a refund of the total price minus the deposit.
5.3 ILLNESS OR INJURY TO THE GUIDE
Urørt ski og sykkeleventyr will strive to offer a new guide with similar qualifications in case of illness or injury to the guide. The event might be cancelled if Urørt ski og sykkeleventyr fails to replace the guide. In such a scenario the total cost will be refunded.
- 6. MISSPELLINGS
Misspellings might occur in the documentation provided by Urørt ski og sykkeleventyr AS..
Urørt ski og sykkeleventyr reserves the right to inform that misspellings might occur in all provided information e.g. web pages, price lists, e-mails and brochures.
- 7. PROTECTION OF YOUR PERSONAL / PRIVATE DATA
Information regarding your name and general contact information you have provided while booking an event with Urørt ski og sykkeleventyr AS is regarded as personal and private information. Urørt ski og sykkeleventyr AS needs to register and store these data in order to deliver the product you have chosen (alternative providing an offer you have requested). By accepting the terms and conditions you also accept that Urørt ski og sykkeleventyr AS can store this information and send you general information in the future. You can at anytime ask to be removed from the mailing list. You can also request that your personal information is deleted.
- 8. PRIVACY POLICIES
Urørt ski og sykkeleventyr AS have updated the privacy policies based on the new EU regulations. The new regulations are activated 1st of July 2018, and apply to all of Europe, providing increased focus and requirements for those who process and stores personal data. This is to increase your own safety and to prevent incidents where your private data is misused.
We need your consent to store your personal data when you participate in our events. This is done automatically by approving our Terms and Conditions for a specific event on our website. If you do not give Urørt ski og sykkeleventyr AS consent to store your personal data, this can be avoided by sending an email to email@example.com. We will then delete all your personal data imediately after your participation in the event.